Frequently Asked Questions
Before you contact us, please check out FAQ which might answer that burning question
  • Web Hosting
  • SSL Certificate
  • Domains
Can I Change my hosting package if I run out of storage?
  • Although the Hosting Packages we sell at Empire Hosting do have a generous amount of Storage Space, you may want to upgrade to the next package up.

    If you feel that you need an upgrade on your hosting package, please contact our support team to help fulfil your needs (

I have a Business Plan, but don't know where to start. Can you help?
  • Of course we can help! Our team at Empire Hosting can help choose the right path for you.

    If you feel that you need support in creating a website for your business or unsure where to start, please feel free to contact us. Our team are highly skilled in Web Designing and Business Management, which can help advise you on the best approach to get your business up and running in no time.

    Please contact for more information and lets get started straight away!

What exactly is Microsoft 365?
  • Microsoft 365 is the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security.

Why would I Choose Microsoft 365 for Business?
  • There are 5 main reasons why you would use Microsoft 365 for Business

    1. Microsoft 365 provides a cloud-based platform, which enables secure access to organisational data from any device, any time, anywhere. This can be a big benefit for those organisations that have employees working both on-site, at home or at remote or satellite office locations.

    2. Microsoft 365 is also a complete platform. For many businesses, Microsoft 365 offers everything employees need for effective intra-organisation communication and collaboration including email, social network, instant messaging and online meetings, personal cloud file sharing and enterprise portal platform. In addition, it allows teams to work together on shared projects. Microsoft 365 also makes it possible to share content with external partners, which is extremely important to some organisations.

    3. If employees in your organisation already have experience using SharePoint, then that experience may be a good reason to consider Microsoft 365 as the platform for your new intranet. Switching to a new intranet with an unfamiliar user interface can cause major disruptions throughout an organization. Microsoft 365 integrates easily with existing SharePoint systems, which will help to minimize downtime if you already use SharePoint technology in your organisation. It also integrates well with Microsoft 365, the most commonly used desktop office software. When considering a new intranet solution, you should take into consideration the grade of the learning curve you will implement – because the steeper it is, the more difficult user adoption will be.

    4. There are many alternatives to Microsoft 365, but it is probably the most well-known because of the huge investment Microsoft has made in an attempt to make Microsoft 365 the default platform of the future. Some stand-alone intranet portal alternatives include Igloo Software and Basecamp, but many organizations consider these unsuitable since they don’t integrate as easily with Microsoft products and services, such as Exchange Online and Microsoft Office. If your organisation relies heavily on Microsoft products, then Microsoft 365 may be the natural choice for your new intranet.

    5. Microsoft 365 is perhaps most suitable for firms who need their intranet to be optimised for content sharing and creation. The SharePoint Online platform allows users from both inside and outside the organisation to collaborate on content-based projects. It also facilitates sharing content with colleagues, clients and customers.

Does Microsoft 365 include Teams?
  • Yes! Some Microsoft Packges do come with Teams included, please contact us for more information about Microsoft 365 (

I'm an Individual (Sole Trader), can I still get Microsoft 365?
  • No matter how big or small your business is Microsoft 365 could be the best product for your business needs. Please contact for more information.

Why do I need an SSL Certificate for my domain?
  • Having an SSL Certificate for your domain has many benefits. Some factors in having an SSL is that you will gain more traffic to your website, meaning more sales and you will gain customer trust.

There are so many SSL Certificates to choose from, which one is best for my business?
  • Depending on business needs you may need a higher secured layer SSL Certificate, if you are unsure which one you need please contact for more information.

SSL Certificates are expensive and I cannot afford it, are there any alternatives?
  • If you purchase a hosting package with us, you will get a year subcription on us. Purchase one of our higher level packages and get it for a lifetime. contact for more information.

What is a Domain Name?
  • A domain name is a unique set of characters that identifies a specific website. In a lot of ways, a domain name has the same relationship to a website as a street address has to a house.

    When you enter a domain name into a web browser, the browser accesses something called a domain name server (DNS) to find the location of the corresponding website on the internet, so that it can retrieve the website and display it to you. This is a little like looking someone up in a phone book to find out how to call them or get to their house.

I can't find the domain extension I want, who do I speak to?
  • If you can't find the domain you are looking for, please contact